Privacy Policy

1. Information we collect

We collect information you provide directly, information created through your use of AdexPilot, and information made available through integrations you authorize.

Account and workspace information

• Name, email address, login credentials, and account status.
• Workspace, store, team member, role, and permission details.
• Support requests, admin notes, and communications with us.

Store and advertising information

• Shopify data, including catalog, product, variant, collection, inventory, order summary, refund summary, and store metadata.
• Google Ads data, including accounts, campaigns, ad groups, spend, clicks, conversions, revenue signals, and performance metrics.
• Merchant Center or product feed data if you connect those sources.
• Product intelligence, store intelligence, recommendations, approvals, execution history, and audit logs generated inside AdexPilot.

Billing information

Payments are processed by Stripe. We may store billing status, subscription plan, credit balance, invoice references, checkout references, and payment event metadata. We do not store complete card numbers.

Website and product usage information

• Device, browser, IP-derived approximate location, and log data.
• Pages viewed, buttons clicked, sign-up funnel events, and usage events.
• Analytics identifiers from tools such as Google Analytics or Microsoft Clarity when enabled.

2. How we use information

• Provide and operate AdexPilot, including dashboards, syncs, reports, recommendations, and AI assistant features.
• Connect to authorized providers such as Shopify, Google Ads, Merchant Center, and Stripe.
• Generate product intelligence, store intelligence, daily briefings, recommendation drafts, alerts, and safe action workflows.
• Process subscriptions, credit usage, invoices, billing events, and plan entitlements.
• Secure accounts, detect abuse, enforce permissions, preserve audit logs, and troubleshoot errors.
• Improve our website, onboarding, pricing, product experience, support, and internal operations.
• Comply with legal obligations and respond to lawful requests.

3. AI and automated analysis

AdexPilot may use AI systems to analyze prepared business context, product data, advertising performance, and store intelligence. AI outputs can include explanations, summaries, recommendations, drafts, and assistant answers.

• AI recommendations are decision support, not guarantees of profit or performance.
• Spend-affecting actions require approval unless you explicitly enable a safe automation mode.
• User-edited Store Intelligence fields are treated as authoritative business context where applicable.
• We limit agent access through structured, internal tools rather than direct provider or database access.

4. Cookies and analytics

We use cookies, local storage, and similar technologies for authentication, security, preferences, analytics, attribution, and product improvement. Our public website may use analytics tools such as Google Analytics and Microsoft Clarity if configured.

You can control cookies through your browser settings. Some product features may not work correctly if required cookies are disabled.

5. How we share information

We share information only as needed to operate AdexPilot, comply with law, or protect our users and service.

• With service providers that help us host, monitor, secure, analyze, and support AdexPilot.
• With integration providers when you authorize a connection, such as Shopify, Google, Merchant Center, or Stripe.
• With team members inside your workspace according to their roles and permissions.
• During a business transaction such as a merger, acquisition, financing, or sale of assets.
• When required by law, court order, subpoena, or a valid legal process.

We do not sell your store data, customer data, or ad performance data to third parties.

6. Data retention

We retain information for as long as needed to provide AdexPilot, maintain security, comply with legal obligations, resolve disputes, enforce agreements, preserve audit history, and support legitimate business operations.

If you disconnect an integration, we may retain historical records and derived analytics unless you request deletion and we are not required to keep them for legal, billing, security, or audit reasons.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, provider OAuth flows, service-token boundaries, logging, and internal permission checks. No internet service can be guaranteed to be completely secure, but we work to protect data and reduce risk.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, export, delete, restrict, or object to certain processing of your personal information. You can contact us at support@adexpilot.com to make a request.

Workspace owners and admins are responsible for managing team members, provider connections, permissions, and business data inside their workspace.

9. International data transfers

AdexPilot and its service providers may process information in countries other than where you are located. Where required, we use appropriate safeguards for cross-border transfers.

10. Children

AdexPilot is not intended for children under 13 or the minimum age required by applicable law. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and may provide additional notice through the website, app, or email.